Terms and Condition | Geotrack Gps
STANDARD TERMS AND CONDITIONS OF SALE
Effective Date: 15 Sep 2026
These Standard Terms and Conditions of Sale apply to the sale, installation, activation, subscription, support, and maintenance of GeoTrack GPS products and services provided by Software Shark Tech Pvt. Ltd. (“GeoTrack”, “we”, “our”, or “us”).
1. Acceptance of Terms
By placing an order, accepting a quotation, making payment, or using GeoTrack products or services, the client (“Client”, “you”, or “your”) agrees to these Terms and Conditions. Any conflicting terms supplied by the Client will not apply unless expressly accepted by GeoTrack in writing.
2. Payment Terms
Payment shall be made according to the payment terms stated in the applicable quotation, order, or invoice. Unless otherwise agreed in writing, payment is required before device installation, activation, or delivery.
Annual subscription fees must be paid before the applicable renewal date to maintain active tracking, software, mobile application, and data services.
3. Late or Non-Payment
If payment is not received by the agreed due date, GeoTrack may suspend or restrict access to tracking, software, mobile applications, data services, and other related services until all outstanding amounts are paid.
Any reasonable collection, administrative, or legal costs arising from overdue payments may be recoverable from the Client to the extent permitted by applicable law.
4. Annual Subscription
GeoTrack tracking services may require an annual subscription after the initial subscription period. The applicable subscription package and fees will be stated in the relevant quotation or invoice.
The subscription may include data connectivity, tracking software, web portal, mobile application, server services, technical support, and maintenance, as specified in the applicable quotation or invoice.
5. Installation and Training
Installation support and system training will be provided as specified in the quotation. Training may be provided online, remotely, or during an agreed installation session.
For installations outside Kathmandu Valley, the Client shall bear reasonable technician travel, food, and accommodation expenses, unless otherwise agreed in writing.
6. Device Warranty
GeoTrack provides a one-year replacement warranty for manufacturing defects, unless a different warranty period is specifically stated in the applicable quotation or invoice.
The warranty applies only to manufacturing defects and does not cover damage or failure resulting from:
Water damage or leakage
Physical damage
Tampering or unauthorized modification
Theft or loss of the device
Improper handling or use
Unauthorized installation, removal, or dismantling
Accidents, misuse, negligence, or external factors
Warranty claims may require inspection and verification by GeoTrack before replacement is approved.
7. Product Ownership
Ownership of purchased hardware transfers to the Client upon receipt of full payment, unless otherwise agreed in writing.
Software, web portals, mobile applications, server infrastructure, designs, documentation, trademarks, and other intellectual property remain the property of GeoTrack or their respective licensors.
8. Service Availability
GeoTrack will make reasonable efforts to maintain reliable tracking and software services. However, temporary interruptions may occur due to mobile network failures, internet outages, server maintenance, GPS limitations, third-party services, power failures, or circumstances beyond GeoTrack's reasonable control.
GeoTrack does not guarantee uninterrupted availability of the service at all times.
9. GPS and Network Limitations
GPS tracking accuracy and availability may be affected by mobile network coverage, satellite visibility, device installation, environmental conditions, buildings, tunnels, underground locations, weather, or other technical factors.
GeoTrack does not guarantee perfectly accurate or uninterrupted location information at all times.
10. Client Responsibilities
The Client is responsible for:
Providing accurate account and vehicle information
Using the device and services properly
Keeping account credentials secure
Ensuring authorized use of the tracking system
Notifying GeoTrack of device damage, loss, theft, or suspected unauthorized access
Ensuring that tracking and monitoring activities comply with applicable laws and permissions
11. Data and Privacy
GeoTrack may collect and process vehicle, location, device, account, and service-related information as necessary to provide, operate, maintain, and improve its services.
Such information will be handled in accordance with applicable laws and GeoTrack's applicable privacy policy.
12. Limitation of Liability
To the extent permitted by applicable law, GeoTrack will not be liable for indirect, incidental, consequential, or business losses arising from service interruptions, loss of connectivity, GPS limitations, vehicle misuse, unauthorized access, loss of data, or circumstances beyond GeoTrack's reasonable control.
GeoTrack's liability, where applicable, shall be limited to the extent permitted under applicable law and the relevant agreement between GeoTrack and the Client.
13. Claims
Any claim relating to products or services should be reported to GeoTrack as soon as reasonably possible after the issue is identified.
Claims relating to damaged or defective hardware may require inspection, photographs, device information, and other supporting evidence before a warranty or replacement decision is made.
14. Cancellation and Suspension
GeoTrack may suspend or terminate services where the Client:
Has outstanding payments
Materially breaches these Terms and Conditions
Misuses the products or services
Attempts unauthorized access to the system
Uses the service for unlawful purposes
Where reasonably practicable, GeoTrack may provide notice before suspension or termination. However, immediate suspension may occur where necessary to protect the system, users, or GeoTrack's interests.
15. Changes to Services and Terms
GeoTrack may update its products, services, subscription packages, pricing, features, and these Terms and Conditions from time to time.
The latest version published on the GeoTrack website will apply to future orders and renewals, subject to applicable law and any specific written agreement with the Client.
16. Force Majeure
GeoTrack will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, government actions, telecommunications failures, internet or network outages, power failures, strikes, war, civil unrest, epidemics, or other force majeure events.
17. Taxes and Government Charges
Unless otherwise stated in the applicable quotation or invoice, prices are subject to applicable taxes, duties, government charges, and other statutory costs.
Where prices are stated as inclusive of VAT or other applicable taxes, the quotation or invoice will specify this accordingly.
18. Intellectual Property
All GeoTrack software, web applications, mobile applications, trademarks, logos, designs, documentation, content, and technology remain the intellectual property of GeoTrack or its respective licensors.
The Client may not copy, modify, reproduce, distribute, reverse engineer, resell, or commercially exploit GeoTrack's intellectual property without prior written permission, except where permitted by applicable law.
19. Governing Law
These Terms and Conditions and the contractual relationship between GeoTrack and the Client shall be governed by the laws of Nepal.
Any disputes arising in connection with these Terms and Conditions shall be subject to the applicable jurisdiction of the courts of Nepal.
20. Entire Agreement
The applicable quotation, order, invoice, service agreement, and these Terms and Conditions constitute the agreement between GeoTrack and the Client regarding the relevant products and services.
Where there is a conflict between these Terms and Conditions and a specific written quotation or agreement, the specific written quotation or agreement will take precedence for that particular transaction.
21. Contact
Software Shark Tech Pvt. Ltd.
GeoTrack GPS
Kathmandu, Nepal
Email: info@geotrack.com.np
Phone: +977 9801333378
Website: geotrack.com.np
For sales, support, billing, warranty, or other enquiries, please contact GeoTrack using the details above.